Returns and Refunds
Order Modifications or Cancellation
- After your order has been placed, you have 24 hours to contact our Customer Support and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Order not received
- If your item has not arrived within 45 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
- Non-Clothing Products: If your item is defective or damaged we will replace it. Please contact us with a photo of the defective/damaged item so we can process a replacement order for you.
- Clothing Products: If your item is damaged or defective we will ship out a new one straight away. Please supply a picture of the defect.
- Shoes: If you are unhappy with the fit of the shoe, we can process a free exchange/refund for you. If correct shoes were ordered but do not fit you because of your particular foot type, we will send you another pair free of charge. You can keep the old shoes and need not return it. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange with us. Free exchanges will only be allowed once per order.
What items are returnable? FOR SELECTED PIECES JEWELRY ONLY
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
Otherwise, we do not offer exchanges as all our products are made to order which means we need to physically manufacture a new item. But we are happy to offer a discount if you wish to order a new item. If you made an error in ordering the wrong size, then we cannot accept responsibility for the replacement.
- We offer a 30-day money back guarantee. If you’re not happy with your order within 30 days of receiving it we will refund your order. Your feedback and comment for the product will be much appreciated and will be considered to improve our service and products.
- If you haven't received your order within 45 days after you placed your order, a full refund will be processed.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
FOR ANY OTHER QUESTIONS:
Contact us via support (at) powderaddicts.com email or the Contact Us section of the website. Our friendly Customer Service team will be happy to assist you :)